Force-close all other apps, including those running in the background.

Turn off auto-updates on all apps, including email.

These steps might temporarily make the game run better: Some mobile games are too demanding for older devices to run. If your device is an older iPad or iPhone model

Close any other apps you have open and try launching your game again.If you can’t launch or play your game, your device may not have enough memory available to run the app. All apps that are running on your device use memory.Always tap the app icon to start the game instead of tapping notifications.Disable the Offload Unused Apps feature.Check that you have enough storage space on your device.If that doesn’t work, try restarting your device. If the app crashesĬheck that your phone and app have the latest updates. If your game is not saved when you uninstall it, you could lose all the game data on your account.ĭelete any apps you don’t use or close apps running in the background. Important: Back up your game before trying to uninstall and reinstall it as a troubleshooting step. Lost progress or don’t see your account? Make sure you’re signed in to the correct account for your game - EA Account, Apple ID, or Facebook.

Missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.Did you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us.Having trouble with your mobile game on iOS crashing, loading, connecting to servers, or other issues? Check out these troubleshooting steps for Apple iOS.

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